Privacy Policy
Last updated: 11 August 2026
This Privacy Policy explains how CONVRT, operated by NEWVOO CREATIVE AGENCY (Registration No: 202403152498 (SA0615549-D)) (“CONVRT”, “we”, “us” or “our”), collects, uses, discloses and protects personal data when you visit our website or contact us, in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”).
1. Information We Collect
We may collect the following categories of information:
- Contact details you voluntarily provide, such as your name, phone number, WhatsApp number, email address and company name, when you fill in a form, message us on WhatsApp, or otherwise get in touch.
- Communications you send us, including the content of enquiries, consultation requests and any information you share while discussing your business needs.
- Technical and usage data collected automatically when you browse our website, such as your IP address, browser type, device type, pages visited, referral source and approximate location, typically gathered through cookies or similar analytics technologies.
2. How We Use Your Information
We use the personal data we collect to:
- Respond to enquiries and provide requested information about our services;
- Prepare proposals, discuss engagements and, where agreed, deliver services;
- Communicate with you via WhatsApp, phone, email or other channels you use to contact us;
- Understand and improve how visitors use our website;
- Comply with legal, accounting and regulatory obligations in Malaysia.
3. Cookies & Analytics
Our website may use cookies and similar technologies (such as website analytics tools) to understand how visitors interact with our site and to improve its performance. These technologies may collect information such as pages viewed, time spent on the site, and general location. You can control or disable cookies through your browser settings; doing so may affect some website functionality.
4. Third-Party Services
We may use trusted third-party service providers to help operate our website and business, including hosting providers, analytics providers, and messaging platforms such as WhatsApp. When you contact us through WhatsApp, your information is also subject to WhatsApp’s own privacy policy. We do not sell your personal data to third parties.
5. Data Sharing & Disclosure
We only share personal data with third parties where necessary to operate our business (for example, hosting or communication tools), where required by law, or where you have given us consent to do so.
6. Data Protection & Retention
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law.
7. Your Rights
Under the PDPA, you have the right to request access to, and correction of, your personal data held by us, and to withdraw consent to our use of your personal data for marketing purposes, subject to applicable legal and contractual restrictions. To exercise these rights, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The “Last updated” date at the top of this page indicates when this Policy was last revised.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: